Return and Exchange Policy

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Change or cancel order

All orders are non-refundable and non-exchangeable. After payment is completed, order details (including items and shipping address) cannot be modified, and orders cannot be cancelled.

If you need to change the shipping information for an order, an administrative fee of HKD30 will be charged.

For any inquiries, please contact us via email at cs@eggeffect.shop.

Please refer to the "Terms of Use" for terms and conditions.

Damaged / incorrectly shipped items

If the product has non-human-caused defects, damage, or shipping errors, please request a replacement immediately upon receipt. Replacement requests will not be accepted if only the outer packaging or shipping box is damaged.

When submitting a replacement request, please provide the following information for reference and documentation:
- The electronic receipt from the 0 e:ffect online store;
- Photos or videos of the problematic product.

Package lost during delivery

If you discover that your package is lost during delivery, please contact us immediately by email cs@eggeffect.shop for follow-up assistance.

Freebies

If your order includes free gifts, you must return them together with the product(s). If you fail to return the free gifts, we will be unable to process your exchange and no refund and/or compensation will be issued.

Out of stock items

If the item you ordered is confirmed to be out of stock before shipment, we will proactively contact you and arrange a full refund. The amount will be refunded to your original payment account. Once the item you ordered has been refunded, the EGG DOLLAR will be returned to your account.

Refund Procedures

Your refund will be returned to your original payment account. Below is the estimated refund time for each payment method. Please note that the actual arrival time may vary depending on your bank or payment platform. Any handling fees incurred during the refund process will be borne by the member.

FPS (Faster Payment System): Approximately 1 business day
Alipay (Mainland China): Approximately 1 business day (Please check your Alipay account)
Alipay (Hong Kong): Approximately 2 to 3 weeks (Please check your Alipay account)
SHOPLINE Payment: Approximately 2 to 3 business days
WeChat Pay (Mainland China & Hong Kong): Approximately 2 to 3 weeks (Please check your WeChat Pay account)
Credit Card (Visa/Mastercard) / UnionPay Online Payment: Approximately 2 to 4 weeks