Return and Exchange Policy

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Change or cancel order

All orders are non-refundable and non-exchangeable. After payment is completed, order details (including items and shipping address) cannot be modified, and orders cannot be cancelled.

If you need to change the shipping information for an order, an administrative fee of HKD30 will be charged.

For any inquiries, please contact us via email at cs@eggeffect.shop.

Please refer to the "Terms of Use" for terms and conditions.

Damaged / incorrectly shipped items

If the product has non-human-caused defects, damage, or shipping errors, please request a replacement immediately upon receipt. Replacement requests will not be accepted if only the outer packaging or shipping box is damaged.

When submitting a replacement request, please provide the following information for reference and documentation:
- The electronic receipt from the 0 e:ffect online store;
- Photos or videos of the problematic product.

Package lost during delivery

If you discover that your package is lost during delivery, please contact us immediately by email cs@eggeffect.shop for follow-up assistance.

Freebies

If your order includes free gifts, you must return them together with the product(s). If you fail to return the free gifts, we will be unable to process your exchange and no refund and/or compensation will be issued.

Out of stock items

If the item you ordered is confirmed to be out of stock before shipment, we will proactively contact you and arrange a full refund. The amount will be refunded to your original payment account. Once the item you ordered has been refunded, the EGG DOLLAR will be returned to your account.

Refund Methods and Processing Time
All refunds will be credited to the original account or payment instrument used for the transaction. Upon approval of a refund request, the Company will initiate the refund instruction with the relevant payment platform or bank.

The actual time for funds to be credited is determined solely by the payment platform, bank, or financial institution, and may vary due to settlement cycles, verification procedures, system arrangements, public holidays, or other operational factors. The timelines below are provided for reference only and do not constitute any guarantee or commitment. Refunds may be delayed or unsuccessful due to force majeure, third‑party policy changes, or other circumstances beyond the Company's control.

The Company shall not be liable for any delays, non‑receipt of funds, or any inconvenience, losses, fees, interest, or other consequences arising from third‑party processing. Any handling fees, exchange rate differences, or other charges incurred during the refund process shall be borne solely by the member/payer.

Indicative Refund Processing Times (from initiation of refund instruction):

FPS (Faster Payment System): Approx. 1 business day
Alipay (Mainland China): Approx. 1–14 business days
Alipay (Hong Kong): Approx. 7–30 business days
SHOPLINE Payment: Approx. 2–5 business days
WeChat Pay (Mainland China & Hong Kong): Approx. 1–30 business days
Credit Card (Visa/Mastercard) / UnionPay Online Payment: Approx. 2–30 business days (typically 1–2 billing cycles)

By using this website/service, users unconditionally accept these Terms & Conditions, including the Company's right to amend, update, or delete refund‑related policies at any time without prior notice. Users shall independently assess and bear all risks and consequences arising from refund delays, third‑party platform issues, policy changes, system failures, or other causes. The Company expressly disclaims any warranties, whether express or implied, relating to refund matters, including but not limited to timely crediting, full crediting, or absence of loss. For refund inquiries, users must contact the relevant payment platform or issuing bank directly. The Company's responsibility is limited to initiating the refund instruction and does not extend to further tracking or compensation.