FAQ

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Frequently Asked Questions

Do I have to create an account to shop at 0 e:ffect?

Can I update my personal information after creating an account?

What is the "Real-name Ticket Buyer Registration Information"?

How many "Real-name Ticket Buyer Registration Information" entries can be registered per account? Can they be modified?

What should I do if I forget my password?

How can I check my order history and shipping status?

How do I use my 0 e:ffect points?

What are EGG DOLLAR used for?

When will the 0 e:ffect Platinum Egg membership tier be open for application?

Return and Exchange Policy

After payment, can I change or cancel my order?

What should I do if I receive damaged or incorrectly shipped items?

What should I do if the package is lost or damaged during delivery?

If my order includes a free gift, does it need to be returned?

Will I receive a refund if the item is out of stock?

Will the used EGG DOLLAR be refunded after the refund is processed?

When will I receive my refund?

Frequently Asked Questions (FAQ) for Members

How do I become 0 e:ffect member?

How are membership tiers determined and upgraded/downgraded?

What is the difference between Membership Points and EGG DOLLAR? How should they be used?

Are there any usage restrictions for EGG DOLLAR?

Do membership points and EGG DOLLAR expire?

Which members enjoy priority booking rights?

Does having priority booking rights guarantee that I will successfully get tickets?

How can I find out about the latest member promotions?

Can I modify my incorrect birthday details?

Can a member account be merged with a friend's or transferred?